Run a measurable AI pilot - Innovation Finance Hub

Example: a customer-service knowledge assistant

Inputs: approved guides and FAQs. Outputs: an answer with a source, or a handoff when information is missing.

Test dimension	Measure
Answer quality	Accuracy and source alignment
Time	Time to a useful answer
Missing information	Clarification or appropriate handoff
Cost	Cost per successful request and review

Pilot boundaries

Start with public content and synthetic data. The initial pilot does not authorise transfers or independent financial decisions.

Moving to production

Review results with users, define human review, knowledge sources and maintenance before scaling. This portal describes a proposed service and does not include an operational AI assistant yet.